Privacy Policy pelita888 —
Your Data, Our Responsibility

1. Introduction

Welcome to the pelita888 Privacy Policy. This document explains our privacy practices and how we handle your personal information when you use our platform at pelita888.pro.

Pelita888 takes user privacy seriously. We understand that personal data is a trust placed in our hands, and we are responsible for ensuring it is handled with care and respect. This policy is drawn up in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and international industry best practices.

By using the pelita888 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, you may stop using our platform at any time.

2. Personal Data We Collect

We only collect data that is strictly necessary to deliver our services safely and efficiently. Below are the categories of data we collect:

Identity Data

Financial Data

Technical & Usage Data

3. How We Use Your Data

Every piece of data we collect has a specific and legitimate purpose. We do not use your data for anything outside the following scope:

• Identity verification and KYC — ensuring all members meet the required age and identity verification standards, and preventing fraud and money laundering.
• Transaction processing — facilitating deposits, withdrawals, and all financial transactions securely and accurately.
• Account management — managing your account, processing support enquiries, and ensuring a smooth gaming experience.
• Platform security — detecting suspicious activity, preventing unauthorised access, and protecting all users from fraud.
• Service improvements — analysing usage patterns in aggregate (not individually) to improve platform functionality and design.
• Important communications — sending account-related notifications, transaction confirmations, and important policy updates.
• Legal compliance — meeting reporting obligations mandated by applicable Malaysian law.

If you have given your consent, we may also use your email to send promotional information and exclusive offers. You may opt out of promotional emails at any time via the unsubscribe link in those emails or by contacting our support team.

4. Cookies & Tracking Technology

Pelita888 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies — collecting information about how you use the platform to help us identify and resolve technical issues.
• Preference Cookies — saving your preferences such as language and time zone so you do not need to reconfigure them each time.
• Analytics Cookies — helping us understand overall usage patterns in aggregated, anonymised form for platform improvement purposes.

You can manage your cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, refer to your browser's help documentation.

5. Data Sharing with Third Parties

Pelita888 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We respect the trust you place in us.

However, in certain situations, we may need to share data with the following parties:

• Payment service providers — to process your deposits and withdrawals securely. They are bound by strict confidentiality agreements.
• KYC service providers — to verify your identity for legal compliance purposes. Data is shared only to the extent necessary.
• Technical infrastructure providers — such as cloud computing services that store data in a secure, encrypted environment.
• Legal authorities — only when required by Malaysian law, a court order, or a legitimate investigation. We will notify you where permitted to do so.

All third parties working with pelita888 are required to meet privacy and security standards equal to or higher than our own. We will not share your data beyond what is necessary for the stated purposes.

6. Data Security

Protecting your data is more than a legal obligation for us — it is a commitment we take seriously every day. pelita888 employs multiple layers of security to ensure your data remains protected at all times:

• 256-bit SSL Encryption on all connections between your device and our servers — every piece of data transmitted is fully protected.
• Data encryption at rest — sensitive information such as financial details and KYC documents is stored in encrypted form, not plain text.
• Layered access controls — only specifically authorised staff may access user data, and every access is recorded in an audit log.
• 24/7 security monitoring — our systems are continuously monitored to detect and neutralise any security threats before they impact users.
• Regular penetration testing — we regularly engage independent security experts to test and verify the resilience of our infrastructure.
• Two-factor authentication (2FA) — available and encouraged for all user accounts as an additional layer of security.

While we take all reasonable steps to protect your data, no system is 100% breach-proof. Should any security incident affect your data, we will notify you within 72 hours in line with industry best practices.

7. Your Rights Over Personal Data

Under the Malaysia Personal Data Protection Act 2010 (PDPA) and pelita888's own policies, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our support team via the in-platform live chat. All requests will be processed within 24–48 working hours. We may require identity verification before processing your request to ensure no unauthorised party can access your data.

8. Data Retention

Pelita888 only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by Malaysian law.

• Active account data — retained for the duration your account is active and for the period prescribed by law after account closure.
• Financial transaction records — retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• KYC Documents — retained for 5 years after account closure or as required by the relevant authorities.
• Support communication logs — retained for 2 years for reference and dispute resolution purposes.
• Technical data (server logs) — retained for a maximum of 90 days and then automatically deleted.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. You may request a report on the specific retention period for your data through our support channels.

9. Changes to the Privacy Policy

Pelita888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

Any significant changes will be communicated to you via in-platform notifications or email at least 7 days before changes take effect. The "Updated" date at the top of this page always reflects the date of the latest revision.

We encourage you to review this page periodically. Your continued use of the pelita888 platform after any changes take effect will be considered your acceptance of the revised policy.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly.

The pelita888 Data Privacy Team is committed to responding to every inquiry thoroughly and within a reasonable timeframe. You can reach us via live chat available on the platform 24 hours a day, 7 days a week, or refer to the FAQ for quick answers to frequently asked questions.